We engaged with Lori to guide our strategic planning process. We knew we wanted an agile, updated equity-focused plan that truly reflected the voices of service users and community. Lori skillfully planned and facilitated feedback sessions and focus groups, led our steering committee through some challenging and meaningful planning and discussions, and solidified our goal setting with us while ensuring those voices were heard and incorporated into our plan. She adapted quickly to understand our unique organization and community and to help us prioritize and articulate the work we need to do in the coming years. We're confident that the work Lori has done with us provides a workable and purpose-driven strategy.